Privacy Policy

Version 1.2

We take your security and privacy very seriously and we aim to make your experience with us entirely safe and problem free. Please see our security guarantee and privacy policy below.

We are committed to protecting and respecting your privacy when visiting our website and providing us with your personal information and this privacy policy statement summarises what personal details we may collect from you before, during or after you use our site and what we will do with them. You can contact us via the postal address above or via email at customersupport@alamy.com if you have any queries regarding this policy.

We will review and update this Privacy Policy from time to time and all changes will be posted to this page.

This page was last updated on 05/09/2019.

Every time you buy from our site or register using your credit card number we ensure that your on- line credit and debit card transactions are secure by using industry-standard SSL (secure socket layer) encryption technology. In addition, to ensure there is absolutely minimal risk to you, we offer a guarantee for every purchase you make using a credit or debit card on our secure server.

Further information may be requested from you by payment service providers in accordance with applicable law and regulations. We will not record any of the information so provided.

The guarantee we make to you is as follows. In the event of unauthorised use of your credit or debit card, most banks and card issuers either cover all of your potential charges or in some cases may limit your liability to just $50.00. At Alamy, if your bank or card issuer does hold you liable we will cover this liability up to $50.00, provided that the unauthorised use of your credit or debit card resulted through no fault of your own and was for Alamy purchases using our secure server. Please bear in mind that in the event of unauthorised use of your credit or debit card, you must still notify your card provider in accordance with its reporting rules and procedures.

We are committed to protecting your personal privacy and, in accordance with relevant data protection laws, we uphold strict security procedures for the collection, storage, use and disclosure of your personal information. We have described below the personal information we may gather about you, the purposes we will hold it for and the limited categories of people to whom we may disclose it.

• All visitors to the site:

During your visit to our site, we will only collect personal information that you choose to provide, if for example you: contact us with an enquiry; register on the site; enter a competition or prize draw; request us to provide you with further information; post information to a public area of the site or take advantage of a promotion.

If you share other people's data with us, for example if you buy one of our products for another family member, you will need to check that person consents to you providing that information to us. We may use the information held about you in the following ways:

We also reserve the right to disclose your personal information where we are required to do so by law, and to assist in any disputes, claims or investigations relating to your account or contract with us, and to detect and prevent fraudulent transactions.

We may also use information about your visits to our site to enhance your visit and to create a general demographic profile of visitors.

E-mail, telephone calls and Live Chat correspondence with Alamy via our website, telephone numbers and email addresses accessible through, or obtained from, this site may be recorded, transcribed and/or monitored for training purposes and to improve customer interactions. By using these communication methods, you are consenting to the recording, transcribing and/or monitoring of your emails, telephone calls and chats.

• Customers and registered users:

When you register on the site we will ask for your name and address, your company name and address, your email address and a password. This enables us to send you information which you have indicated you wish to receive from us, as well as related communications which we think you will find of interest, including our regular email newsletters and updates on any special offers or events coming up on the site.

When you place orders with us we need to know your name, email address, invoice address, delivery address and telephone number. If the order is placed using a credit or debit card we also need the number and expiry date of the card, if paying on account we also need the email and contact name of the person responsible for paying invoices in your accounts payable department. This allows us to process and fulfil your orders and to notify you of your order status. We may provide some or all of this information to our partners or advisors for the purposes of completing or investigating a transaction with you or answering a question you raise with us. We sometimes provide pseudonymised data to 3rd parties to fulfil contractual obligations.

We use information on your previous habits and purchases to personalise your shopping experience, and to show you products and promotions that we think will appeal to you. This information is collected by a 'cookie' which is stored on your computer's hard drive and enables us to automatically link our customers to their personalised accounts. If you want to, most web-browsers allow you to turn off the automatic acceptance of cookies on your PC. We also monitor the usage of our site and customer traffic patterns to help us improve the layout and functionality of the site.

• Contributors:

If you register with us as a contributor, we need you to provide your name and address, (your company name if you register as an agency) your telephone number, your email address and a password. This enables us to administer your account and send you information which you have indicated you wish to receive from us, as well as important account specific information such as contractual notifications, operational updates and service emails.

Additionally, to get paid for any sales made through Alamy we need to know your bank details; name of your bank, country, account holder's name and account number with sort code.

• Contributors covering News events:

If you agree to cover a News event Alamy will share your required personal details with the event organizer so that you can gain access to the event. If the event organizer requires more details than what we currently hold we will request these details from you. We will delete any extra details we acquire in regards to your access to a News event within 2 years.

Where you have given your permission for us to use your data for particular purposes, or where we send you communications relating to Alamy products and services, you can at any time change your preferences as to how your data is used by us. Simply sign in to My Alamy and change your email preferences.

As lightboxes can be emailed out and viewed by clicking on the URL link, the information contained in them could be viewed, but not altered by someone other than yourself or an intended recipient.

You may contact us or comment on our products and services through social media. The information we collect from social media and online sites sometimes includes personal information that has been put online and is publicly available. Please refer to the relevant social media sites for details of their own privacy policies on how they collect and share your personal data.

We take the security of your information seriously and we will endeavour to ensure that the personal information you submit to us is kept private and secure, and held in accordance with relevant laws.

We use appropriate technical and organisational measures to protect your personal information. We protect your personal information using security measures such as encryption, access controls and physical security measures.

We will not sell, rent or otherwise disclose the personal information you provide to us through the site to third parties (other than as listed below) unless we are required to do so by law.

We share your personal information with certain third parties who provide services on our behalf, or, in limited cases, who receive services from us. They only have access to the personal information they need to perform those services. They are required to keep your personal information secure and confidential and may only use it as permitted by us in accordance with this Privacy Policy.

The third parties who provide services on our behalf fall into the following categories:

• Other Alamy group companies

• Payment service providers including for the purposes of transaction administration, identification and authentication, fraud detection and prevention services and anti fraud screening services

• Our partners or advisors for the purposes of completing or investigating a transaction with you or answering a question you raise with us

• Translators we engage to translate into different languages image captions and tags (keywords) and other information associated with an image

• Marketing agencies appointed to provide services to us

• The service providers operating this site on our behalf

• Social media platforms

• Accountants, auditors, law firms, information technology support providers

• Advertising services, analytics services, content providers

The information we collect about you, is hosted and stored in the UK and also outside of the EEA. We ensure our staff based outside the EEA are bound by the same conditions and standards and operate within the same levels of security as our staff in the UK when processing, hosting and storing your personal data. Those third parties with which we share your personal information may handle or transfer your personal information outside of the EEA. We make sure that any transfer of your personal information by us to any third party complies with all applicable data protection laws.

By submitting your personal information to us, and by using our site, you agree to us transferring, storing and handling your personal information in this way.

We will not keep your data for longer than is necessary for the relevant purposes set out in this Privacy Policy. Where you have purchased a product or service from us, we will hold your relevant personal details to enable us to provide after-sale services and to administer the contract, including any relevant warranty. Where you are a Contributor (or an ex-contributor in respect of certain post- termination contractual obligations) as this is a contractual arrangement, we need to keep this data to administer the contract and correspond with you on any contractual matters arising.

Under the General Data Protection Regulation (GDPR) and The Data Protection Act 2018 (DPA) you have a number of rights with regard to your personal data.

You have the right to request from us access to and rectification or erasure of your personal data, the right to restrict processing, object to processing as well as in certain circumstances the right to data portability. Please note we will retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Any information you post on the public areas of the site (e.g. our forum) is accessible to and used by others and may result in unsolicited messages or other contact from others. You are advised to use caution when posting personal information about yourself in public areas of this site.

Our site is not directed at children and should not be accessed by them. We will not knowingly collect information from minors without their parent's or guardian's consent.

From time to time our site may contain links to and from the websites of our partner networks, affiliates and other third party sites. If you visit any of these sites please note that they have their own privacy policies and you should check these before submitting any personal data. We cannot accept any responsibility or liability for these policies.